CASES

CORNERSTONE: STRATEGY | OPERATIONS

SERVICE: OPERATIONS: BPO - PEOPLE, BUSINESS PROCESSES AND PROCESS AUTOMATION, STRATEGY: CONSULTING - CHANGE MANAGEMENT

With the objective of obtaining greater gains in productivity and operational efficiency, in addition to standardization of processes and technological innovation, Meta serves one of the four largest cooperatives in the country, through the BPO service, supporting payable processes and supplier and client registrations, complementary activities to the core business of the cooperative. The productivity management performed by Meta has guaranteed the reach, and in many occasions, overcoming all the goals established by the client.

In addition, with the need to carry out the migration of a central located in the North and Northeast of the country into the company’s system in a strategic way, the client had the Meta Change Management solution. After establishing the necessary means to follow each phase of the project and in the post-deployment, it was possible to bypass the resistances, to give more agility in the process of adaptation to the future model, to reduce the impacts caused by the change and to increase the levels of post-implantation performance, with wide acceptance of the employees involved in the change process.