CASES

CORNERSTONE: STRATEGY

SERVICE: CONSULTING - MANAGEMENT BY PROCESS | BPM

In order to generate more value to customers through a differentiated service experience, following the company’s rapid growth, DIMED, the largest pharmacy network in the southern region of Brazil with more than 40 years of history, has chosen the BPM solution for mapping and reviewing their processes that impacted customer service time and store experience.

Based on the evaluation of the processes considered critical, new improvement processes (TO-BE) were defined using BPM methodology and EPC notation, with value chain identification, as well as the establishment of a roadmap with the model 5W2H of short, medium and long-term, so that the company could implement other actions over time.